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Terms and Conditions

These terms and conditions apply to 2017-2018 Season tickets purchased from the Théâtre des Champs-Elysées online, by phone, at the box office or by post

BOOKING TICKETS AND FEES

Tickets will not be refunded or exchanged – All purchases are definitive.

Online through the theatrechampselysees.fr website

> Tickets 
A €2
booking fee is added to the price of each ticket.(No booking fees are charged for Subscribers, Théâtre des Champs-Elysées Patrons, Sunday Morning Concerts and Un Barbier - the Opera for youth audiences).
Print you ticket(s) whenever you want, from your own personal page on Théâtre des Champs-Elysées website once payment has been confirmed, by e-mail or download them on your mobile phone.
Be sure to check that ticket(s) match your initial order.
> Subscription
A €8
service charge is added to the total cost of each subscription.

If you do not receive confirmation or rejection of their order by e-mail within 72 hours, please contact the Public Relations Department by phone +33 (0)1 49 52 50 50 or by email at rp@theatrechampselysees.fr.
Under Article L 121-17 and L 121-21-8 of the French Consumer Code, the right of withdrawal cannot be exercised for distance purchases of live entertainment tickets.

By phone +33 (0)1 49 52 50 50,
Monday to Friday 11am-6pm, and Saturday 2-6pm (except public holidays)

> A €2 booking fee is added to the price of each ticket. Any order not paid for within 72 hours will be automatically cancelled.

At the Théâtre des Champs-Elysées box-office
From Monday to Friday 12 noon-7 pm (except public holidays) / On Sundays, two hours before the beginning of each performance.

In the hour before a performance, ticket sales for that performance TAKE PRIORITY.
5th category seats – REDUCED VISIBILITY – are on sale throughout the season from the box office only.
6th category seats – NO VISIBILITY – are on sale one hour before the performance from the box office only.

By post
Théâtre des Champs-Elysées

> A €2 booking fee is added to the whole order.
Addressed your order to Théâtre des Champs-Elysées / Service des Relations avec le Public. 15 avenue Montaigne 75008 Paris
Please specify your seating preferences in writing. It is best to send a cheque without the amount made out to: Théâtre des Champs-Elysées.

RECEIVING TICKETS

Bookings made more than eight days before the date of the performance.

Print you ticket(s) whenever you want, from your own personal page on Théâtre des Champs-Elysées website once payment has been confirmed, by e-mail or download them on your mobile phone.

Or tickets can be either SENT BY POST to the address provided at the time of booking - Tickets are sent by ordinary (i.e. unregistered) post - or COLLECTED IN PERSON on the day of the chosen performance from the Control desk (2nd foyer) of the Théâtre des Champs-Elysées 30 minutes before the performance.

Bookings made from outside France, e print or download is recommended.
Any change of postal address should be notified to the Public Relations Department. The Théâtre des Champs-Elysées shall not be held liable for any loss, theft or delay in the delivery of tickets.
Please check that you have received your tickets before the performance. No complaints shall be accepted after the date of the performance.

 

Bookings made less than eight days before the date of the performance

Print you ticket(s) from your own personal page on Théâtre des Champs-Elysées website once payment has been confirmed, by e-mail or download them on your mobile phone.
Or choose to collect in person on the day of the chosen performance, from the Control desk (2nd foyer) of the Théâtre des Champs-Elysées, 30 minutes before the performance.

TICKET CONDITIONS OF USE

Tickets may not be returned, refunded (even in the event of loss or theft), exchanged or resold. Unless specifically authorized by the Théâtre des Champs-Elysées, any sale, resale or exchange of tickets is strictly prohibited under pain of sanctions set out in the French Criminal Code (Law of 27 June 1919).

Duplicate tickets will be issued unless specifically authorized by the Théâtre des Champs-Elysées, restricted to tickets for specific seat numbers issued in the name of the buyer. If so, the duplicate tickets can be collected from the Control desk (2nd foyer) of the Théâtre des Champs-Elysées 30 minutes before the performance.

CONDITIONS OF ADMISSION TO THE AUDITORIUM OF THE THEATRE

Only theatregoers with a valid event ticket is admitted to the auditorium.
Each ticket entitles the holder to one seat.

The auditorium doors close at the very beginning of the performance.
Latecomers will be admitted to the auditorium only during the interval, if there is one.
It is absolutely forbidden to take photographs, film or record all or part of the event and to eat and/or drink in the auditorium.
Children under the age of 3 are not permitted to enter the auditorium except for events specifically designed for them.

CHANGES AND CANCELLATION

The Théâtre des Champs-Elysées reserves the right to change programs and casts during the season.
If a performance is cancelled, the cost of the ticket will be refunded, at the ticket holder's request, on receipt of the ticket(s) for the cancelled performance up to one year from the performance. The ticket holder may also be offered the choice of transferring the ticket to another event for the same cost or a higher cost than the cancelled ticket.
If the event has to be interrupted over halfway through, the ticket will not be refunded.

COMPLAINTS

Any complaints should be set out in writing and sent  
> by post to Théâtre des Champs-Elysées / Service des Relations avec le public
15 avenue Montaigne 75008 Paris.
The date of the postmark will be considered authoritative 
> By email at rp@theatrechampselysees.fr
For tickets to performances not produced by the Théâtre des Champs-Elysées, the Terms and Conditions of Sales of the Théâtre des Champs-Elysée shall apply.

ARBITRATION SERVICE

In accordance with article R 152-1 of the Consumer code you have the right to seek assistance free of charge from an arbitration service. Please contact 
mediatrice@caissedesdepots.fr

LEGAL NOTICES

Company name: Société d'exploitation du Grand Théâtre des Champs-Elysées
Paris Company and Trade register No. 592 028 310
Société anonyme with capital of €720,000
Registered office: 15 avenue Montaigne, 75008 Paris
Tel: +33 (0)1 49 52 50 00
Intra-community VAT No.: FR04592028310
General Manager: Michel Franck
Ticketing Platform| SecuTix France SA | www.secutix.com
24 rue de Londres | 75009 Paris +33 1 53 20 88 10

28/02/2017

Le Retour d'Ulysse dans sa patrie

Suite des répétitions de la nouvelle production du Retour d'Ulysse dans sa patrie de Monteverdi dirigée par Emmanuelle Haïm et mise en scène par Mariame Clément.

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