FAQ

BEFORE YOUR VISIT

• What are the nearest metro stations or bus stops?
  METRO: Alma-Marceau (line 9) or Franklin D. Roosevelt (line 1) 
  RER C: Pont de l’Alma (closed until 15 September, 2019)
  BUS: lines 42, 63, 72, 80, 92 have a stop nearby.

• Where can I park?
  The closest car park is the Alma-George V car park on the corner of Avenue George V and Avenue Montaigne

• Can I bring my children to a performance?
  Yes, if they are up to 3. Our Terms and Conditions state that children under the age of three will not be admitted to the auditorium.

• I have a disability. What is the procedure for booking disabled-accessible seats? ?
  At every performance, eight seats are set aside for audience members with reduced mobility. Because of the auditorium's layout and design, please be sure to inform us of your requirements when you book by phone on +33 (0)1 49 52 50 50. A specific access to the foyer is available and each person will be accompanied by a ticket inspector from the reception staff.

• Are there lifts up to the auditorium's upper floors?
  Yes, it is in the corridor around the orchestra area, on the even-numbered side.

BOOKINGS

Do you charge booking fees for tickets purchased by phone or through your website?
Yes. A €2 booking fee is added to the price of each ticket, except for Youth events and Sunday Morning Concerts. Subscribers are not charged booking fees.

• How do I redeem gift vouchers?
  Gift Vouchers can be exchanged for tickets to a show, booked exclusively at the box office or by phone. They are valid up until the last scheduled performance date in the current season. No change will be returned on the value of Gift Vouchers.

• Do you accept vouchers such as culture passes or holiday vouchers to pay for tickets?
  Yes. Under the theatre's Terms and Conditions, we accept vouchers from Groupe Up-Chèque déjeuner or chèque-vacances. No change will be returned on their value.

• Do you offer discounts?
  For young people under 26, discount rates are available at €10, €15 or €20 per ticket on a selection of shows – except the Sunday Morning Concerts – as part of a four-show subscription offer. This discount price may also apply to single tickets for certain performances at the Théâtre des Champs-Elysées, providing proof of age is provided when the tickets are collected.
  For young people under 9, the Sunday Morning Concerts are free if they are accompanied by at least one parent attending the concert. The price is €15 per ticket for young people under 26 (proof of age required).
  For accompanied school children attending Youth event during school hours, the price is €5 per ticket and admission is free for an adult accompanying 10 pupils. 
• Is there a discount for seniors?
  No, but all audience members can enjoy all of the season's shows at a very low price of between €8 and €15 per ticket by choosing fifth category seats. These seats have very reduced visibility and tickets are sold at the box office (from 4 September) and online (from 9 September). There are also sixth category seats, with no visibility, priced at €5. These tickets go on sale, at the box office only, one hour before the performance begins.
  A last-minute 50% discount may be offered one hour before the performance, only from the Théâtre des Champs-Elysées box office, but this is not systematic.
  
  
• What is the minimum group size eligible for group discounts?
  Groups of 10 or more people, whether young people under 26 or adults, are eligible for special group rates.
  
  
• When can I book if i am not a subscriber?
  Individual online bookings open on 11 June 2019. Phone and box office bookings open on 4 September 2019. 
  
  
• What happens if the theatre cancels a performance?
  Under our Terms and Conditions, in the event a performance is cancelled, the price paid for the ticket shall be refunded to the ticket holder on request and on receipt of the ticket(s) for the cancelled performance within one year of the performance.
  The ticket holder may also be offered the opportunity to exchange the ticket for a ticket to another show for the same or a higher price.
  
  
• Can I exchange my tickets or ask for a refund?
  No. Under our Terms and Conditions, tickets may not be returned, refunded (even in the event of loss or theft), exchanged or resold.
  Yes. For our subscribers only, tickets may be exchanged if available.
  FOR ALL : If you can’t make the performance, then sell your tickets through the Théâtre des Champs-Elysées OFFICIAL E-TICKET EXCHANGE on the website.
  
  
• How do I book fifth and sixth category seats?
  Fifth category seats, which have very reduced visibility, are sold only at the box office (from 4 September) and online (from 9 September).
  Sixth category seats with no visibility, priced at €5, go on sale, at the box office only, one hour before the performance begins.
  
  
• Can I buy fifth category seats as part of my subscription?
  No, because fifth category seats, which have very reduced visibility, are sold only at the box office (from 4 September) and online (from 9 September).
  
  
• Is there a waiting list for shows that have been sold out?
  Yes, you can now register on a waiting list with your email adress. You will be informed when tere will be tickets available.
  And there is also sixth category seats with no visibility, priced at €5, on sale, at the box office only, one hour before the performance begins (exept Dance).
  
  
• Where do I collect my tickets?
  From the Reception Desk located in the main foyer of the Théâtre des Champs-Elysées if, when you made your booking, you chose to collect your tickets 30 minutes before the performance begins. You can collect them in your name (the name used for the booking).
  
  
• Can tickets for collection be picked up a few days before the performance?
  No, they can only be collected on the day of the performance, 30 minutes before the performance begins.
  
  
• Can tickets be exchanged?
  No, tickets can be neither returned nor exchanged, whatever the reason. 
  yes, only our subscribers can have their tickets exchanged by applying 48 hours before the date of the performance.
  FOR ALL : If you can’t make the performance, then sell your tickets through the Théâtre des Champs-Elysées OFFICIAL E-TICKET EXCHANGE on the website.
  
  
• I've received an e-mail notifying me that payment for my booking was not confirmed. Do I have to go through the booking process from the beginning?
  Normally, the booking process should go on correctly.But, when an order is not confirmed, the seats become available for sale again, so you will have to renew your booking.
  
  
• I haven't received my tickets
  If you chose to have your tickets sent to you by post and haven't received anything yet, please contact the Public Relations Department on +33 (0)1 49 52 50 50, who will take the necessary steps or write to rp@theatrechampselysees.fr

• I can't print out my tickets
  We suggest that you check your system and browser updates. Also check that the Acrobat Reader software is installed on your computer. If the problem persists, please send an e-mail to rp@theatrechampselysees.fr
  
  
• I bought tickets but now I won't be able to come. Should I inform the theatre?
  No. Under our Terms and Conditions, tickets cannot be returned or exchanged.
  Yes. For our subscribers only, tickets may be exchanged (subject to availability) 48h before the performance by calling le Service des Relations avec le Public at 01 49 52 50 50.
  FOR ALL : If you can’t make the performance, then sell your tickets through the Théâtre des Champs-Elysées OFFICIAL E-TICKET EXCHANGE on the website.

Lost & Found

I think I lost something in the theatre. How can I retrieve it?

Contact the Lost & Found Department on +33 (0)1 49 52 50 59 during box office opening hours from 12-7pm for further information.