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Terms and Conditions of sales

These terms and conditions apply to 2019-2020 Season tickets purchased from the Théâtre des Champs-Elysées online, by phone, at the box office or by post

the theater

The theater was built in 1913 according to the physical criteria of the time and then classified in the Historical Monuments in 1954, it is advised to people of big size (+ of 1.80 m) or of large size, to avoid to choose a placement at the following ranks:
1st Balcony
Row N entire
Rows Q, R, S, T center
Row S sideways
2nd Balcony Row V entire

An additional row AA, 21 seats, may be added or removed, in front of the row A of the orchestra, on certain events, according to the technical requirements requested

Reduced mobility: on each performance, 6 seats are reserved to accommodate spectators with reduced mobility. Due to the specific configuration of the theatre, it is essential to inform the theater of your arrival at the time of booking by phone.

Conditions of admission to the auditorium

Only theatregoers with a valid event ticket is admitted to the auditorium.
Each ticket entitles the holder to one seat.

The auditorium doors close at the very beginning of the performance.
Latecomers will be admitted to the auditorium only during the interval, if there is one.
It is absolutely forbidden to take photographs, film or record all or part of the event and to eat and/or drink in the auditorium.
Children under the age of 3 are not permitted to enter the auditorium except for events specifically designed for them.

ATTENTION For security reasons and as part of the Vigipirate plan, suitcases, travel bags and instrument cases are not allowed in the Theater.

Changes and cancellation

The Théâtre des Champs-Elysées reserves the right to change programs and casts during the season. 
If a performance is cancelled, the cost of the ticket will be refunded, at the ticket holder's request, on receipt of the ticket(s) for the cancelled performance up to one year from the performance. The ticket holder may also be offered the choice of transferring the ticket to another event for the same cost or a higher cost than the cancelled ticket.
If the event has to be interrupted over halfway through, the ticket will not be refunded.

BOOKING TICKETS AND FEES

Tickets will not be refunded or exchanged – All purchases are definitive.

Online throught the theatrechampselysees.fr website

Tickets
>A €2
booking fee is added to the price of each ticket.(No booking fees are charged for Subscribers, Théâtre des Champs-Elysées Patrons, Sunday Morning Concerts and Young audiences performances).
Print you ticket(s) whenever you want, from your own personal page on Théâtre des Champs-Elysées website once payment has been confirmed, by e-mail or download them on your mobile phone.
Be sure to check that ticket(s) match your initial order.
NEW : From 9 September 2019, sale of fifth-category seats with reduced visibility
Subscription
A €8 service charge is added to the total cost of each subscription.

If you do not receive confirmation or rejection of their order by e-mail within 72 hours, please contact the Public Relations Department by phone +33 (0)1 49 52 50 50 or by email at rp@theatrechampselysees.fr
Under Article L 121-17 and L 121-21-8 of the French Consumer Code, the right of withdrawal cannot be exercised for distance purchases of live entertainment tickets.

By phone 01 49 52 50 50,
Monday to Friday 11am-6pm (except public holidays)

> A €2 booking fee is added to the price of each ticket.
> For reservations of more than 5 tickets, the fee is €10  
(No booking fee for subscribers, Patrons, CDM and Young Audience)
Any order not settled within 72 hours will be automatically canceled.

At the Théâtre des Champs-Elysées box-office
From Monday to Saturday 12 noon-7 pm (except public holidays) / On Sundays, two hours before the beginning of each performance

In the hour before a performance, ticket sales for that performance TAKE PRIORITY.
NEW: 5th category seats – REDUCED VISIBILITY – are on sale throughout the season from the box office (4 September) and online (9 september). 
6th category seats – NO VISIBILITY – are on sale one hour before the performance from the box office only.

By Post
at Théâtre des Champs-Elyséesar correspondance

Service des Relations avec le Public – 15 avenue Montaigne, 75008 Paris
It is best to send a cheque without the amount made out to: Théâtre des Champs-Elysées.

> A €2 booking fee is added to the whole order.

 

Conditions of shipment / withdrawal of tickets

Bookings made more than eight days before the date of the performance

Print you ticket(s) whenever you want, from your own personal page or download them on your mobile phone or tickets can be either sent by post to the address provided at the time of booking

Bookings made from outside France, E PRINT or or COLLECTED IN PERSON on the day of the chosen performance from the Control desk (2nd foyer) of the Théâtre des Champs-Elysées 30 minutes before the performance.

Tickets are sent by ordinary (i.e. unregistered) post. Any change of postal address should be notified to the Public Relations Department. The Théâtre des Champs-Elysées shall not be held liable for any loss, theft or delay in the delivery of tickets. 
Please check that you have received your tickets before the performance. No complaints shall be accepted after the date of the performance.

Bookings made less than eight days before the date of the performance

Tickets can be:

COLLECTED in person on the day of the chosen performance, from the Control desk (2nd foyer) of the Théâtre des Champs-Elysées, 30 minutes before the performance.

PRINTED from your own personal

DOWNLOADED on your mobile phone. 

TICKET CONDITIONS OF USE

Tickets may not be returned, refunded (even in the event of loss or theft), exchanged or resold. 

On the other hand, the platform of the official E-Ticket exchange of the Théâtre des Champs-Elysées allows each spectator to announce a resale of the tickets bought only on the website of the Theater.

The Théâtre des Champs-Elysées official E-Ticket exchange is a resale service but not a resale insurance. Thus, the Théâtre des Champs-Elysées can not in any way guarantee that the tickets put on resale on the official ticket market, will be.

Unless specifically authorized by the Théâtre des Champs-Elysées, any sale, resale or exchange of tickets is strictly prohibited under pain of sanctions set out in the French Criminal Code (Law of 27 June 1919). 


Duplicate tickets will be issued unless specifically authorized by the Théâtre des Champs-Elysées, restricted to tickets for specific seat numbers issued in the name of the buyer. If so, the duplicate tickets can be collected from the Control desk (2nd foyer) of the Théâtre des Champs-Elysées 30 minutes before the performance.

COMPLAINTS

Any complaints should be set out in writing and sent  
> by post to Théâtre des Champs-Elysées
Service des Relations avec le public
15 avenue Montaigne 75008 Paris. 
The date of the postmark will be considered authoritative 
> By email at  rp@theatrechampselysees.fr
For tickets to performances not produced by the Théâtre des Champs-Elysées, the Terms and Conditions of Sales of the Théâtre des Champs-Elysée shall apply.

ARBITRATION SERVICE

In accordance with article R 152-1 of the Consumer code you have the right to seek assistance free of charge from an arbitration service. Please contact 
mediatrice@caissedesdepots.fr

 

LEGAL NOTICES

Company name: Société d'exploitation du Grand Théâtre des Champs-Elysées
Paris Company and Trade register No. 592 028 310
Société anonyme with capital of €720,000
Registered office: 15 avenue Montaigne, 75008 Paris
Tel: +33 (0)1 49 52 50 00
Intra-community VAT No.: FR04592028310
General Manager: Michel Franck
Ticketing Platform| SecuTix France SA |  www.secutix.com
24 rue de Londres | 75009 Paris +33 1 53 20 88 10